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Lead Technical Support Engineer

Remote – permanent
Riyadh, KSA


This is a 100% remote, Lead Technical Support Engineer opportunity. Are you a customer support manager who is ready to elevate your career? You will work in fully remote support system based on customer obsession, a world-class knowledge base, and highly technical agents capable of servicing over 10,000customers on over 100 products. If you’re looking to take charge in a high-stakes environment, then we invite you to apply.

What you will be doing:

  • Review support agents’ work, then tap into your technical and customer service experience to generate insightful feedback
  • Supporting over 100 unique enterprise software products, ranging from mobile app development platforms to digital marketing solutions
  • Providing customer-facing support
  • Executing project management tasks.
  • Reviewing agents’ work and guiding them towards improvement
  • Coaching and leading your team to maximize customer satisfaction
  • Manage a 10-agent team by reviewing their work and providing written, actionable feedback resulting in high first contact resolution

What is required

  • 2years of experience as a top-performing customer support agent.
  • Must exemplify a customer-centric approach to ticket handling when coaching agents
  • Ability to understand code, scripts, and database queries
  • Fluent English and the ability to write clearly and concisely
  • The ability to work 100% remotely from your own home office

Apply Now